Alice is a live-in housekeeper who has worked for the Quartermaine family since 2001. Overtime the Quartermaines began to see Alice as family, and Monica Quartermaine, the owner of the Quartermaine mansion, allowed her to live in the Quartermaine family home with them. She also often joins the Quartermaines for their memorable Thanksgiving dinners. In her free time, Alice works as a professional wrestler, under the stage name of "The Dominator." Alice has had a long standing crush on Luke Spencer and often lavishes him with attention, much to the chagrin of Luke's wife Tracy Quartermaine-Spencer. In 2007, after Alan Quartermaine passed away, in his will he left quite a bit of money to the faithful Alice. However this displeased Tracy greatly and when she and Luke forged Alan's will, she would not allow her brother to give Alice anything in the new forged will.
In December of 2010, Alice wore black to Luke and Tracy's second wedding as a sign of mourning, because she knew that she had lost Luke to Tracy for good this time. Now, instead of wanting Luke for herself, she helps Tracy with her issues with Luke. After Edward Quartermaine passed away in 2012, Alice received 5% of voting stock of ELQ from his will. Alice re-emerges in June of 2014 as the camp counselor for Lila's Kids Summer Camp, an ELQ subsidiary.
In early July, Alice overheard Tracy plotting to take back control of ELQ from the current CEO Michael Corinthos. Despite Tracy's pleas for discretion, Alice insists that Michael must know about this and she calls Michael with the intent of revealing Tracy's plan. However, before she has the chance, she collapses. Alarmed by the dropped call, Michael and his brother, Morgan Corinthos hurry to the ELQ offices. They find Alice on the floor unconscious and Tracy on the phone with the paramedics. Morgan begins giving Alice CPR as they wait for the paramedics to arrive. When they arrive, Alice is rushed to the hospital. Michael, Morgan, Tracy and Monica surround Alice's bedside. Monica performs tests on Alice and discovers that Alice suffered a heart attack and is in need of a heart transplant.
Tracy finds Alice a heart in Rafe Kovich, Jr., who was left brain dead after a car accident. Rafe's guardian, Dr. Silas Clay agrees to the transplant and everything is set to go. At the last minute, Chief of Staff, Dr. Liesl Obrecht arrived and informed everyone that Alice cannot receive Rafe's heart because they found cocaine and heroin in Rafe's system.